PRIVACY POLICY
Last updated: June 23, 2025
This Privacy Policy describes how Vaeana (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vaeana.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to “personal information,” we mean information that identifies or is associated with you. Below is a summary of the categories and specific types of personal information we collect.
Information We Collect Directly from You
This includes information you provide directly to us when interacting with our Services, such as:
- Contact Information: Name, address, phone number, and email.
- Order Information: Billing address, shipping address, payment details, email address, and phone number.
- Account Information: Username, password, and security information for account protection.
- Customer Support Information: Information you provide when contacting us, such as through customer support inquiries or via the Services.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include information about how you access and use our Site, device and browser information, network connection, IP address, and other information regarding your interaction with the Services. We collect this information using cookies, pixels, and similar technologies (“Cookies”).
Information We Obtain from Third Parties
We may obtain information about you from third parties, such as:
- Vendors or Service Providers: We may work with third-party companies (e.g., Wordpess, payment processors) who collect and process information on our behalf.
- Marketing and Analytics Providers: Information about your interactions with our Site, including cookies, web beacons, and third-party libraries.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To process your payments, fulfill orders, send account notifications, arrange shipping, and manage returns or exchanges.
- Marketing and Advertising: To send marketing communications, personalized ads, and promotional offers via email, text, or postal mail.
- Security and Fraud Prevention: To detect and prevent fraudulent or malicious activities, and maintain account security.
- Communication and Service Improvement: To provide customer support and improve our Services.
Cookies
We use cookies to improve our Site and Services, including to remember your actions and preferences. For more information, please refer to wordpress’s Cookie Policy. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your user experience.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: With third parties who perform services on our behalf, such as payment processing, shipping, and customer support.
- Marketing Partners: To provide services and advertisements tailored to you.
- Business Transactions: In connection with a merger, acquisition, or bankruptcy, or to comply with legal obligations.
- Affiliates: Within our corporate group, if needed to run our business.
We do not disclose sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may contain links to third-party websites. Please review their privacy policies as we are not responsible for their privacy practices or content.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child, please contact us to request that the information be deleted.
Security and Retention of Your Information
We use reasonable measures to protect your personal information but cannot guarantee absolute security. The retention period for your information depends on its necessity for account maintenance, service provision, legal obligations, and dispute resolution.
Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access / Know: Request access to the personal information we hold about you.
- Delete: Request that we delete your personal information.
- Correct: Request correction of inaccurate information.
- Portability: Request a copy of your personal information.
- Restriction: Ask us to stop processing your information.
- Withdrawal of Consent: If applicable, withdraw your consent to process your data.
You can exercise these rights by contacting us at the details below.
Complaints
If you are not satisfied with how we handle your personal information, you may contact us directly or file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country where you reside. When transferring data from Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:
Email: vaeanateam.com
Address: 498 RAJIV COLONY WARD NO 1 SAFIDON JIND HR 126112