Last Updated: June 23, 2025
Thank you for shopping at Vaeana. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund or exchange within 7 days of receipt. After this period, we regret to inform you that no refunds or exchanges will be issued.
Eligibility for Refunds and Exchanges
- Items must be new, unused, and in original condition with all tags and packaging intact.
- Returns or exchanges are not accepted if the brand tag or plastic seal has been removed.
- Any quality or quantity issues must be reported within 24 hours of delivery.
- Only regular-priced items are eligible for refunds; sale items are not refundable.
- Exchanges are available for the same product ordered. We will only replace defective or damaged items.
Return and Exchange Process
- Return Request: To initiate a return, send us a request through your order page. Describe the issue with the item.
- Return Condition: Products must be returned in original condition and packaging. Items damaged due to customer error are not eligible for a refund or exchange.
- Inspection: Once your return is received, we will inspect it and notify you about the approval or rejection of your refund.
- Refund Processing: If approved, your refund will be processed and credited to your original payment method or store credit within 4-8 working days.
Reverse Pickup
- A reverse pickup will be attempted twice. If both attempts fail, the customer is responsible for sending the item back to our return address.
- Reverse pickup is subject to availability in your area.
Refunds for Gift Items
If the item was marked as a gift when purchased and shipped directly to you, store credit will be issued for the return.
Late or Missing Refunds
- If you have not received your refund, check your bank account again and contact your bank, as it may take time to reflect in your account.
- If you still haven’t received your refund, please contact us at vaeanateam@gmail.com.
Shipping Costs
- Free shipping is available for exchanges only.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (100 INR) will be deducted from your refund.